You can expect us to provide a quality home that is safe and secure.
But did you know about all the other services and benefits being a Riverside tenant entitles you to?
Making it easy
We're making it easy to find and stay in your home.
An easy to understand tenancy agreement that means you feel settled in your home.
Help with benefits advice through local surgeries and signposting in the right direction for advice.
We make it easy for you to pay your rent either at the Post Office, by standing order, online or directly from Housing Benefit
With Choice Based Lettings (available outside Liverpool only) we’ve abolished waiting lists and prospective tenants now tell us which Riverside home they are interested in.
Giving you exceptional service
You can speak to us 24 hours a day, 365 days a year through our Customer Service Centre.
Local offices mean you can obtain advice, find out our about vacant properties and report repairs in person if you prefer.
The Riverside Repairs Promise means we’ve literally halved our response times for our repair service.
We’ll offer a choice of finishes for certain parts of your home when we’re refurbishing your home.
Making you safe and secure
We offer a Tenants Insurance Scheme with a leading insurance company to offer you a great deal on home insurance.
The Helpline service provides a special telephone in your home that will connect to a friendly voice in any type of emergency.
We are installing additional security measures in all newly built homes.
Investing in you, your neighbourhood and the environment
We work with residents to develop policies so that we have a happy mix of tenants in a neighbourhood.
The Community Investment Challenge Fund is a central source of finance for community groups and projects.
Training and research opportunities in your local area are offered through the network of Tenants Resource Centres.
Our new build homes and refurbishment programmes feature extra insulation, cost efficient heating and water-saving features as standard.
Opportunities to own your own home
The Home Ownership Scheme for Tenants (HOST) offers tenants in certain areas the opportunity to buy their home.
Shared ownership enables you to buy a share of a property and rent the remainder.
